Effective Date: April 14, 2025
Thank you for visiting and shopping at CRYSTOVA. Below is our Shipping Policy to help you understand how we process and deliver your orders.
1. Order Processing Time
- All orders are processed within 1-2 business days (excluding Sundays and public holidays).
- You will receive a confirmation email with tracking information once your order has been shipped.
2. Shipping Methods & Delivery Time
We deliver across India through reliable courier partners. Estimated delivery times are as follows:
Location Type | Estimated Delivery Time |
Metro Cities | 3–5 business days |
Other Cities | 4–7 business days |
Remote Areas | 5–10 business days |
Please note: Delivery times may vary due to high demand, weather conditions, or courier delays.
3. Shipping Charges
- Shipping charges (if any) will be calculated and displayed at checkout.
- Occasionally, we offer Free Shipping promotions on specific products or order values.
4. Tracking Your Order
Once your order is shipped, a tracking number will be shared via email/SMS. You can use this number to track the status of your delivery on the courier partner’s website.
If you do not receive a tracking update within 48 hours, feel free to contact us at support@crystova.in.
5. Incorrect Shipping Information
Please ensure your shipping address and contact details are accurate at the time of order. CRYSTOVA is not responsible for:
- Delays due to incorrect or incomplete address.
- Orders lost due to wrong shipping information provided by the customer.
6. Undelivered or Returned Packages
If a package is returned due to an incorrect address or failed delivery attempts, we will contact you. Re-shipping will be done at the customer’s expense.
7. International Shipping
Currently, we do not offer international shipping. Orders can only be placed within India.
8. Damaged or Missing Items
If your package arrives damaged or with missing items:
- Contact us within 48 hours of delivery.
- Email us at support@crystova.in with your order number, issue details, and photos if applicable.
We will review and resolve the issue as quickly as possible.
9. Contact Us
For questions related to shipping or delivery, please contact:
CRYSTOVA
📞 +91 97833 35558, +91 95099 08883
📧 support@crystova.in
📍 140, Panchawati Colony, Rawal Ji Ka Bandha,
Khatipura Road, Jaipur – 302006, India