Frequently Asked Questions
When do I receive my order?
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.
What makes CRYSTOVA jewelry different from other brands?
CRYSTOVA stands out for its commitment to high-quality craftsmanship, global fashion trends, and affordability. Every piece is designed and curated by founder Sushil Kumar, who brings over 12 years of international jewelry industry experience.
Who is behind CRYSTOVA?
CRYSTOVA was founded by Sushil Kumar, a seasoned professional with extensive experience in gemstone sourcing, product development, and merchandising, including global exposure in Bangkok’s jewelry market.
Is CRYSTOVA jewelry suitable for everyday wear?
Absolutely! CRYSTOVA specializes in fashion jewelry designed to add elegance to your daily look while being both stylish and durable for regular use.
Where does CRYSTOVA source its materials?
Our materials are carefully sourced with a focus on quality and design precision. Thanks to Sushil’s expertise in global sourcing, especially in gemstone selection, every collection is crafted with attention to detail and authenticity.
What is CRYSTOVA’s approach to fashion trends?
We blend global fashion trends with timeless designs to create pieces that stay relevant and stylish. Our goal is to offer jewelry that not only complements your style but also lasts beyond seasonal trends.
