Effective Date: April 14, 2025

At CRYSTOVA, your privacy is very important to us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website https://www.crystova.in or make a purchase through our platform.

By using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information from you:

• Personal Identification Information: Name, email address, phone number, shipping address, billing address.
• Payment Information: Credit/debit card details or UPI/payment wallet details (processed securely via third-party payment gateways).
• Device Information: IP address, browser type, operating system, referring URLs, and device identifiers.
• Usage Data: Pages visited, time spent on site, clicks, and other analytical data.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders.
• Send order updates, invoices, and shipping confirmations.
• Improve our website, products, and customer service.
• Personalize your shopping experience.
• Send promotional emails and marketing communications (you can opt-out anytime).
• Prevent fraud and secure our website.

3. How We Share Your Information

We do not sell or rent your personal data. We may share your information with:

• Third-party service providers such as payment gateways, shipping partners, and marketing tools, only as necessary.
• Legal authorities if required by law or to protect our rights and users’ safety.
• Business partners, in the event of a merger, acquisition, or business transfer (you will be notified in such cases).

4. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. Cookies help us:

• Remember your preferences and login information.
• Understand how users navigate our site.
• Show personalized ads (via Google, Facebook, etc.).

You can control or disable cookies through your browser settings.

5. Data Security

We use industry-standard encryption, secure payment gateways, and regularly updated security practices to protect your personal information. However, no transmission over the Internet is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access, update, or delete your personal data.
• Opt out of marketing emails at any time.
• Request information on how your data is used.

To make such requests, contact us at: support@crystova.in

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or security of these sites.

8. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with the updated effective date. Please review it periodically.

10. Contact Us

For any questions, concerns, or requests regarding your personal information, please contact us:

CRYSTOVA
📞 +91 97833 35558, +91 95099 08883
📧 support@crystova.in
📍 140, Panchawati Colony, Rawal Ji Ka Bandha,
Khatipura Road, Jaipur – 302006, India