Effective Date:  April 14, 2025

Welcome to CRYSTOVA! These Terms and Conditions (“Terms”, “Agreement”) govern your use of our website located at https://crystova.in (“Website”) and the purchase of products offered through our e-commerce platform.

Please read these Terms carefully before using our services. By accessing or using any part of the site, you agree to be bound by these Terms.

1. General Information

CRYSTOVA
140, Panchawati Colony, Rawal Ji Ka Bandha,
Khatipura Road, Jaipur – 302006, India
📞 +91 97833 35558, +91 95099 08883
📧 support@crystova.in

2. Eligibility

By using our site, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or legal guardian.

3. Product Information

We strive to display product colors, descriptions, pricing, and availability as accurately as possible. However, we do not guarantee that all descriptions or other content are accurate, complete, or error-free.

4. Pricing & Payment

All prices are listed in Indian Rupees (INR). We reserve the right to change prices at any time without notice. Payment must be made in full before dispatch. We accept various payment methods including UPI, Credit/Debit Cards, Net Banking, and Wallets.

5. Order Acceptance

Your order is only confirmed when we send you a confirmation email. We reserve the right to cancel or refuse any order for any reason, including availability, errors in pricing or product information, or issues identified by our fraud detection system.

6. Shipping & Delivery

We offer delivery across India. Shipping times may vary based on your location and product availability. Estimated delivery timelines will be provided at checkout.

7. Returns & Exchanges

We accept returns and exchanges under certain conditions. Please refer to our Return Policy for full details. Products must be returned in original packaging and unused condition.

8. User Responsibilities

You agree not to use the Website for any unlawful or prohibited activity. You may not interfere with the security or functionality of the Website or violate our intellectual property rights.

9. Intellectual Property

All content on the Website, including images, text, logos, and designs, are the property of CRYSTOVA and protected under applicable intellectual property laws. Unauthorized use is strictly prohibited.

10. Limitation of Liability

CRYSTOVA shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

11. Privacy Policy

Please review our Privacy Policy to understand how we collect and use your personal information.

12. Changes to Terms

We may update these Terms from time to time. Any changes will be posted on this page with the updated effective date. Continued use of the site after such changes implies acceptance.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. All disputes shall be subject to the exclusive jurisdiction of the courts in Jaipur, Rajasthan.

14. Contact Us

If you have any questions or concerns about these Terms, feel free to contact us:

📞 +91 97833 35558, +91 95099 08883
📧 support@crystova.in
📍 140, Panchawati Colony, Rawal Ji Ka Bandha, Khatipura Road, Jaipur – 302006